Gaggia Carezza - internal leak?

[foosh]

Hello World,

My brand new Gaggia Carezza, about a week old, is leaking water through
the bottom of the plastic housing after use, in particular if I use the
machine for steaming. (I haven't noticed the leakage after an
espresso-only session.)

Any thoughts about what could be going on? Obviously some kind of
internal leakage...but is it worth it for me to try opening her up?
Even if I do open the machine and identify the problem, is it likely to
be something I could fix myself, or should I just resign myself to
shipping her away for a couple weeks for "repair"?

Your advice is greatly appreciated

[daveb]

No, do not accept a 'repair' -- and don't try to repair it yourself.
make note of the serial number and:


Demand! a new replacement -- and not some 'refurbished' replacement.

your unit is basically dead on arrival, insist on a NEW unit.

Dave
Saeco / Gaggia service SE

[Robert Harmon]

Open it up & look. Usually leaks make themselves visible best when drawing a
shot. If you can tie your own shoe laces you can fix anything in any
consumer Gaggia.
--
Robert (duck & cover) Harmon
http://tinyurl.com/pou2y
http://tinyurl.com/psfob
http://tinyurl.com/fkd6r

Post by foosh
Hello World,
My brand new Gaggia Carezza, about a week old, is leaking water through
the bottom of the plastic housing after use, in particular if I use the
machine for steaming. (I haven't noticed the leakage after an
espresso-only session.)
Any thoughts about what could be going on? Obviously some kind of
internal leakage...but is it worth it for me to try opening her up?
Even if I do open the machine and identify the problem, is it likely to
be something I could fix myself, or should I just resign myself to
shipping her away for a couple weeks for "repair"?
Your advice is greatly appreciated

[daveb]

MORE typical condescending blather from harmon

-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

[foosh]

Post by daveb
-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!

[Natalie Drest]

Post by foosh

Post by daveb
-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!

Wise move.

[Mike Hartigan]

Post by foosh

Post by daveb
-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!

Tempting, to be sure. But, even if you were successful, you would be
left with what is, essentially, a refurbished machine for the price
of a new one.

[foosh]

Post by Mike Hartigan

Post by foosh

Post by daveb
-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!

Tempting, to be sure. But, even if you were successful, you would be
left with what is, essentially, a refurbished machine for the price
of a new one.

Thanks all for your advice. The people I initially talked to at
wholelattelove and Importika didn't even suggest return or exchange as
an option. Thank you for opening my eyes on that one.

Also, I want to commend Amazon.com on making this exchange utterly
painless.

1.) Went to amazon.com, looked for Returns
2.) Selected whether I wanted a refund/exchange
3.) Gave my reason for dissatisfaction
4.) Was shown a postage-paid, printable return label, with simple
instructions for returning my machine, no questions asked.
5.) The same day I receive an email from a customer service rep (a
human being!) and am notified that they've already shipped my
replacement, free of charge. (Well, "free" unless I don't send in the
previous item within 30 days...see 6.)
6.) Dropped off the return item at a post office. Not a penny spent
except for fuel.

So, I took action on this replacement Tuesday, and by tomorrow (Friday)
the new Gaggia will be in my espresso-starved little hands. Well done
Amazon, you've made one impressed and satisfied customer.

Now let's just hope my new machine is damage-free... :-&

[daveb]

Amazon has the foresight to understand that a few $$ spent taking back
a dead machine may lead to long term customer LOYALTY!

good going.


dAVE "120" B

Post by foosh

Post by Mike Hartigan

Post by foosh

Post by daveb
-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!

Tempting, to be sure. But, even if you were successful, you would be
left with what is, essentially, a refurbished machine for the price
of a new one.

Thanks all for your advice. The people I initially talked to at
wholelattelove and Importika didn't even suggest return or exchange as
an option. Thank you for opening my eyes on that one.
Also, I want to commend Amazon.com on making this exchange utterly
painless.
1.) Went to amazon.com, looked for Returns
2.) Selected whether I wanted a refund/exchange
3.) Gave my reason for dissatisfaction
4.) Was shown a postage-paid, printable return label, with simple
instructions for returning my machine, no questions asked.
5.) The same day I receive an email from a customer service rep (a
human being!) and am notified that they've already shipped my
replacement, free of charge. (Well, "free" unless I don't send in the
previous item within 30 days...see 6.)
6.) Dropped off the return item at a post office. Not a penny spent
except for fuel.
So, I took action on this replacement Tuesday, and by tomorrow (Friday)
the new Gaggia will be in my espresso-starved little hands. Well done
Amazon, you've made one impressed and satisfied customer.
Now let's just hope my new machine is damage-free... :-&